PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
These terms tell you the rules for using our website.
These Terms & Conditions (the “Agreement”) describe what you are legally entitled to expect from us, in addition to your obligations as a customer. The terms “the Company”, “we”, “us” and “our” refer to “Mary’s Meanders” The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services.
By booking your tour with the Company or using our website, you are agreeing to be bound by the terms of these Terms & Conditions. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (1) the cancellation of your tour booking, (2) your forfeiture of any monies paid for your tour.
Tour Prices
All prices are quoted in Pounds Sterling (GBP). Tour prices include the use of a private vehicle and the services of a driver/guide. Please note that tour prices do not include admission fees to any paid sites, hotels, meals, ferry costs or tips, unless otherwise stated in the tour description. By making payment you hereby agree to these Terms & Conditions.
Tour prices are final at the time of booking. If you do wish to amend or adapt any portion of your tour, following the payment of the balance, we will do our utmost to accommodate you, though some changes may incur an extra cost. Any amended totals will be highlighted to you prior to payment of the balance.
Cancellation policy
In the unlikely event of any cancellation by the Company any monies paid by client will be fully refunded, not including any irrecoverable payments made to 3rd party suppliers as part of your tour.
In the event of a cancellation by the customer the cancellation charges shall be as follows: – Cancellation not less than 8 weeks prior – A full refund less the deposit and a £20 banking fee . Cancellation 8 weeks to 30 days prior – refundable less 75% of the value of the trip and a £20 banking fee. Cancellation within 29 days – non-refundable. If the tour is reduced or cut short whilst on tour by the client no refunds are available under any circumstances.
Tour Deposits are non refundable.
Please note that any deposits that Mary’s Meanders has paid in advance on behalf of a client as part of the tour and a refund cannot be made to the company; these deposits will be deducted from any refund due.
We strongly advise you purchase appropriate travel insurance in advance of your travels.
Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, Force Majeure. In these booking conditions, Force Majeure means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire, flood, an outbreak of a serious illness at your tour destination, closure, restriction or congestion of airports, other transport hubs or airspace, flight restrictions imposed by any regulatory authority or other third party and volcanic activity. Force Majeure also include the coronavirus pandemic and its impact such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects (such as the implementation of social distancing).
Insurances
It is a condition of our acceptance of your booking that you obtain appropriate travel insurance. This insurance must include cover for (i) cancellation or curtailment of your tour as a result of circumstances outside your control (including accident or illness and inability to travel for other reasons), (ii) personal accident, (iii) personal liability, (iv) medical expenses and repatriation in the event of medical need (v) cover for costs and liability arising from any specific activity you intend to participate in. Please note, it is your sole responsibility to ensure that the travel insurance purchased is suitable for your particular needs, including without limitation, in respect of any pre-existing medical condition (which must be disclosed to the insurer prior to purchasing the policy.)
Please be aware that any advice against non-essential international travel (including as a result of the coronavirus pandemic) issued by your home country may have an impact on your travel insurance. You must check the policy terms prior to purchasing your insurance.
Please read your policy details carefully and take them with you on tour. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
Fuel & Travel Costs
Due to ongoing global events affecting fuel supply, including instability in key oil-producing regions, diesel prices across the UK have risen significantly in recent months.
At Mary’s Meanders, we aim to keep pricing as transparent and fair as possible. Where necessary, a small adjustment may be applied to reflect increased fuel costs, particularly for longer journeys through the Highlands.
We will always communicate this clearly at the time of booking — there are no surprises.
As always, your experience, comfort, and pace of travel remain at the heart of everything we do.
Liability
The Company accepts no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our negligence, in which case our liability is limited to a maximum of the tour cost. Any activities such as walks or visits to attractions are completely at the client’s own risk.
The Company will use all reasonable means to ensure that the vehicle arrives on time to begin the tour and that it reaches its destination on time. The Company will not incur any liability whatsoever in the event of any delay due to causes or circumstances beyond its control this includes traffic delays, weather and other unforeseen instances.
Privacy Statement
We will only use your personal information as set out in our privacy statement.
Changes to these Terms & Conditions
The Company reserves the right, in its sole discretion, to change the Terms under which Mary’s Meanders is offered. The most current version of the Terms will supersede all previous versions. The Company encourages you to periodically review the Terms to stay informed of our updates.
Dated: April 2026
Signed: Emma Filgas
