We understand that for many of our clients that a visit to Scotland is their dream holiday and an once in lifetime experience so providing a 5 star service is always top of the list when it comes to our tours.
I have always been passionate about providing excellent customer service and enjoy interacting with the clients. In fact I set up Ireland’s first Concierge business after returning to Dublin from San Francisco in the late 1990’s. I had spent a number of years working on trading floors in large Investment banks during the dot com era and became used to seeing clients using different concierge services.
Here is an article from The Irish Times that was printed back in 2000 about my business Concierge Ireland. What really stood out when I read it last night was the following quote –
“I know how I like to be treated,” Filgas says, “so we push ourselves to go that extra length to make the job as professional as we can so that our clients will think that it’s money well spent when they use our service.”
I still feel the same way today so rest assured knowing you can be guaranteed of a both a professional and fun experience when you book your tour. Be it an Outlander, Ancestral or a meander around Linlithgow.
Have a great week!
Emma
Photo credit – Bryan O’Brien
